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Privacy Policy

OrderQuality.com's policy is to respect and protect the privacy of our users. All personal information collected on this site is kept strictly confidential and not sold, reused, rented, disclosed, or loaned. Your personal information is used exclusively for the purpose of fulfilling your order and making your buying experience a success. Strict guidelines are adhered to in order to keep your personal information private.

In an effort to provide the best service to our clients, OrderQuality.com periodically sends out special offers and discounts via electronic notice (email). At any time you may unsubscribe to our notices by clicking “unsubscribe”.

Payment Options

 

We accept the following payment methods:

  • Visa
  • Mastercard
  • American Express
  • Interac
  • Paypal



NOTE: Credit cards are charged upon order placement. If we are unable to fulfill our obligation to ship any order, we will refund the amount charged to the original credit card.

Online Order

We use a secure server for your privacy and security. Online payment using the above mentioned credit cards can be made in the following way:

1.

When you are ready to check out, you will be taken to a secure page and section of this site.

2.

You will be asked to fill out information:

 

Your name (as it reads on your credit card)

 

Your billing address (to verify authorization)

 

Your phone number (during business hours in the event we need to contact you about your order)

 

Your email (where you can receive order confirmations and tracking info.)

 

Your credit card type, number, CVV and expiration date

Changes to Order

Requests for changes to orders will be accepted up to 3 business hours following your order. Our business hours are Monday through Friday, 9h30am-6:00pm (EST).  After 3 hours it is considered a return and the return policies apply.

Exchange Policy (Online only)

If for any reason you are not happy with your online purchase, exchange it for FREE within 2 days! (See Exchange or Return Product Eligibility below)

 

No Restocking Fees! OrderQuality.com will waive all fees associated with your eligible exchange. Shipping charges will apply.

 

The same credit card and shipping method submitted with your original order will apply for your exchange order.

 

 Return Policy

We gladly accept returns on all eligible products (see below).  We do not sell refurbished or previously owned products; therefore, in order to return these products to the manufacturer, a 30% restocking fee will be applied for all returned merchandise.
Once the restocking fee is applied, any balance remaining will be refunded to the credit card submitted with your original order.

Exchange or Return Product Eligibility |
 
Eligible Products:

 

In original, factory condition (unaltered, unworn, undamaged, and with tags attached) and in original packaging.

 

Odor-Free (Any odors on the product will render the product ineligible for exchange)

 

Item(s) must be returned within 2 days of receiving your original order.

Ineligible Products:

 

Last call or clearance items, sale items, discontinued items, care products, accessories, liquids, special order items and wholesale orders.


If your product is ineligible for exchange or return, we will email you the option of:

 

Returning the item(s) to you at your cost

 

Donating the item(s) to the Canadian Cancer Society. You will receive a coupon for 25% off a future purchase with OrderQuality.com for your donation to charity.

If no reply, all ineligible item(s) will be automatically donated 30 days after receipt.

NOTE: A wig cap guard is provided with every wig for use when trying the wig on.  This helps to maintain the product’s eligibility for exchange/return.

How To Exchange or Return

Email us as soon as you want to exchange or return an item. We will send you a return number. Repackage your item(s) along with the given number written on the package, and mail it to the Cote des Neiges Branch (head office).

Backorders / Custom Orders

If a backorder occurs on your item(s), you will be placed on a priority waitlist. We will promptly ship item(s) upon arrival. In addition we will inform and update by email with the estimated arrival date. If backordered item(s) are not received in a reasonable length of time, please contact us; 1–877–676–7337 email info@orderquality.com

Custom orders can take up to 3 months depending on the rarity of the hair chosen. We cannot promise an exact time frame, and we will not be held responsible if the time frame exceeds the 3 months. Please contact us; 1–877–676–7337 or email info@orderquality.com for a status

Shipping Information

For the cardholder's protection, the company reserves the right to send orders to the billing address if a differing shipping address cannot be verified.

Please note: we cannot ship via a traceable method to any post office boxes. Delivery time cannot be guaranteed nor can the package be tracked. We encourage all deliveries be made to a physical address so packages can be tracked.

Additional Shipping and Handling Charges

For any shipments returned to us due to a bad address, refusal upon delivery, or cancellation, there will be an additional shipping and handling charge of 25% of your order total (50% on international orders). Shipping and handling charges are non-refundable.

Order Processing

Orders are processed in to our system within 3 hours of order placement, at which time, they cannot be changed in any way. Please keep in mind, depending on product availability, some orders may take up to10 additional business days to ship from our warehouse.
NOTE: Credit cards are charged upon order placement. If we are unable to fulfill our obligation to ship any order, we will refund the amount charged to the original credit card.

Incorrect billing information and/or shipping to an alternate address may cause shipping delays and additional shipping and handling charges, as information must be verified. Prices, specifications, and availability of products are subject to change without notice. Any typographical, photographic, or specification error in products or pricing is subject to correction. We will notify you of any corrections or changes and ask for your approval before we complete your order.

Tracking Your Order

Please email:info@orderquality for tracking numbers.

Shipping Delays

Shipping delays may occur due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. If you need additional information, please email info@orderquality.

Discounts

iscounts and coupons are limited to one per order.

 Fraud & Theft  

CREDIT CARD FRAUD AND THEFT OF OUR MERCHANDISE WILL BE PROSECUTED.

Policy Changes

OrderQuality.com reserves the right at our discretion to make changes to these policies. Please check this page periodically for changes.

 DISCLAIMER
The information on this Web site is taken from sources believed to be reliable and the information is believed to be accurate at the time it is posted on the Web site. However, the information is provided "as is" without any express or implied warranty of any kind. Order Quality Wigs, Inc. and its suppliers do not warranty the accuracy, completeness or timeliness of the information and reserve the right to make changes at any time without notice.

Order Quality Wigs, Inc. and its suppliers cannot be held liable under any circumstance for any damages whatsoever, Including without limitation, damages for loss of profit, business interruption, loss of information and data, arising out of the use of or inability to use this Web site and the information it contains, even if Order Quality Wigs, Inc. has been made aware of the possibility of such damages.


COPYRIGHT
Order Quality Wigs, Inc. owns and retains the copyrights to the materials found on this site. Unless otherwise authorized by Order Quality Wigs, Inc., no one is allowed to reproduce in whole or in part, in any form, any information found on the Order Quality Wigs, Inc. Web site. You may download one copy of the materials on any single computer for your personal non-commercial use only, provided that all the copyright information and other proprietary notices are kept intact.

Perruques RL Moda Wigs are registered trademarks of Order Quality Wigs, Inc.



LINKS TO THIRD-PARTY SITES

The links to third-party sites are provided as a convenience to you only and do not imply an endorsement by Order Quality Wigs, Inc. of any such linked site. Order Quality Wigs, Inc. cannot be held responsible for information and materials found on sites controlled or operated outside of its domain, including any assurance of the accuracy of such information.

PRIVACY POLICY

Order Quality Wigs, Inc. respects the privacy of any visitors to www.orderquality.com and does not share any personal information with third-parties.